Privacy Policy

Information We Collect

At Ballacroak, we collect information that you provide directly to us, as well as information automatically collected when you interact with our website. This may include your name, email address, phone number, and any other details you choose to share when contacting us about property inquiries or services.

We also automatically collect technical information such as your IP address, browser type, device information, and browsing behaviour when you visit our site. This information helps us improve your experience and understand how visitors interact with Ballacroak.

How We Use It

Your personal information is used to respond to your inquiries, provide information about Ballacroak and our services, and facilitate property viewings. We use technical information to maintain website security, prevent fraud, and enhance user experience through analytics and performance optimisation.

We will never sell, trade, or lease your personal information to third parties. Any marketing communications from us will only be sent with your explicit consent, and you may unsubscribe at any time.

Cookies

Ballacroak uses cookies to enhance your browsing experience, remember your preferences, and gather analytics data. Essential cookies are necessary for website functionality, while optional cookies help us understand user behaviour and personalise content.

You have the right to control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect website functionality.

Third Parties

We may share your information with trusted partners and service providers who assist us in operating our website and conducting our business, including web hosting providers, analytics services, and communication platforms. These third parties are contractually obligated to protect your information and use it only for specified purposes.

We may also disclose information when required by law or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Property inquiry information is typically retained for up to 24 months, after which it is securely deleted unless you have requested ongoing contact.

You may request deletion of your personal data at any time, subject to legal retention requirements and ongoing business obligations.

Your Rights

Under UK and EU data protection legislation, you have the right to access, rectify, or erase your personal data. You also have the right to restrict or object to processing, as well as the right to data portability. If you have concerns about how we handle your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us at:

Ballacroak Estate
Email: privacy@ballacroak.im
Address: [Property Address], Ireland

This privacy policy was last updated in January 2026 and may be updated periodically to reflect changes in our practices or applicable legislation.